Fulby is a social platform that helps football enthusiasts all around London find people to play with and organise football game
Posted: October 20 2019
Effective: October 2019
Thanks for using Fulby! Our mission is to create a more enlightened way of playing football by providing an intuitive, unified platform to collaborate with others and never miss a football match again. Here we describe how we collect, use, and handle your personal information when you use our websites, software, and services (“Services”).
What & Why
We collect and use the following information to provide, improve, and protect our Services:
Account information. We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account, upgrade to a paid plan, and set up two-factor authentication (like your name, email address, phone number, payment info, and physical address). Some of our Services let you access your accounts and your information via other service providers.
Your Stuff. Our Services are designed to make it simple for you to store your files, documents, photos, comments, messages, and so on (“Your Stuff”), collaborate with others, and work across multiple devices. To make that possible, we store, process, and transmit Your Stuff as well as information related to it. This related information includes your profile information that makes it easier to collaborate and share Your Stuff with others. Our Services provide you with different options for sharing Your Stuff.
Contacts. You may choose to give us access to your contacts to make it easy for you to do things like share and collaborate on Your Stuff, send messages, and invite others to use the Services. If you do, we’ll store those contacts on our servers for you to use.
Usage information. We collect information related to how you use the Services, including actions you take in your account (like creating games, joining games and cancelling games). We use this information to improve our Services, develop new services and features, and protect Fulby users. Please refer to our FAQ for more information about how we use this usage information to improve our Services.
Device information. We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.
Cookies and other technologies. We use technologies like cookies and pixel tags to provide, improve, protect, and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information.
Marketing. We give users the option to use some of our Services free of charge. Users who receive these marketing materials can opt out at any time. If you do not want to receive marketing materials from us, simply click the ‘unsubscribe’ link in any email, or update your preferences in the Notifications section of your personal account.
We sometimes contact people who do not have a Fulby account. For recipients in the EU, we or a third party will obtain consent before contacting you. If you receive an email and no longer wish to be contacted by Fulby, you can unsubscribe and remove yourself from our contact list via the message itself.
Bases for processing your data. We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent. For more information on the lawful bases for processing your data, please see our FAQ.
We may share information as discussed below, but we won’t sell it to advertisers or other third parties.
Other users. Our Services display information like your name, profile picture, device, and email address to other users in places like your user profile and sharing notifications. You can also share Your Stuff with other users if you choose. When you register your Fulby account with an email address on a domain owned by your employer or organization, we may help collaborators and administrators find you and your team by making some of your basic information—like your name, team name, profile picture, and email address—visible to other users on the same domain. This helps you sync up with teams you can join and helps other users share files and folders with you. Certain features let you make additional information available to others.
Law & Order and the Public Interest. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Fulby or our users; (d) protect Fulby’s rights, property, safety, or interest; or (e) perform a task carried out in the public interest.
Stewardship of your data is critical to us and a responsibility that we embrace. We believe that your data should receive the same legal protections regardless of whether it’s stored on our Services or on your home computer’s hard drive. We’ll abide by the following Government Request Principles when receiving, scrutinizing, and responding to government requests (including national security requests) for your data:
• Be transparent,
• Fight blanket requests,
• Protect all users, and
• Provide trusted services.
Security. We have a team dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on features to keep your information safe in addition to things like two-factor authentication, encryption of files at rest, and alerts when new devices and apps are linked to your account. We deploy automated technologies to detect abusive behaviour and content that may harm our Services, you, or other users.
User Controls. You can access, amend, download, and delete your personal information by emailing the team at firstname.lastname@example.org.
Retention. When you sign up for an account with us, we’ll retain information you store on our Services for as long as your account is in existence or as long as we need it to provide you the Services. If you delete your account, we will initiate deletion of this information after 30 days. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
Around the world. To provide you with the Services, we may store, process, and transmit information in the United Kingdom and locations around the world—including those outside your country. Information may also be stored locally on the devices you use to access the Services.
If we are involved in a reorganization, merger, acquisition, or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.
Have questions or concerns about Fulby, our Services, and privacy? Contact our Data Protection Officer at email@example.com. If they can’t answer your question, you have the right to contact your local data protection supervisory authority.
1. How long does Fulby keep my files after I delete my account?
When you delete your Fulby account, we will initiate deletion of the files you store on our Services after 30 days.
2. What are Fulby lawful bases for processing my data?
We use your data to provide you with the Fulby Services pursuant to our contract with you. Specifically, Fulby uses your data to:
• Provide, update, maintain, and protect our Services and business. For example, we make it easier to share and collaborate by storing your contacts and making them available for you to use.
• Communicate with you by responding to your requests, comments, and questions. If you contact us with questions or concerns about the Services, we may use your personal information to respond.
• Send you emails and other communications. We may contact you about important changes to our Services and Service-related notices. These communications are considered part of the Fulby Services and you may not opt out of them.
Fulby will collect and use your data in furtherance of its legitimate interests in operating our Services and business. Specifically, Fulby uses your data to:
• Understand how you use our Services and improve them.
• Investigate and prevent security issues and abuse of Fulby Services or Fulby users.
• Protect any person from death or serious bodily injury.
• Comply with applicable law, legal process, or regulation.
• Perform a task carried out in the public interest.
Finally, Fulby will sometimes collect and use your data with your consent to:
• Send you marketing materials about our Services. If you do not wish to receive these materials, simply click the Unsubscribe link in any email, or update your preferences in the Notifications section of your Fulby account.
• Improve our Services and develop new features.
3. How does Fulby collect and use my usage information?
We collect information about how you use the Services, including actions you take in your Fulby account. We use this information to efficiently and reliably provide Fulby Services. We also use such information to improve our Services and develop new features, protect Fulby users, and, in some instances, market Fulby Services. For example, to improve our Services and develop new features, we collect information about how you interact with our mobile app to optimize the design and placement of certain buttons to make it more usable. We also improve our Services by aggregating usage information regarding features like Fulby Showcase to determine which parts of the feature our users are finding most useful. To protect Fulby users, we analyse thing like IP addresses, login history, and email and password changes to detect abusive behaviour and content. Finally, to market Fulby Services, we will, in some instances, analyse information about users’ activity and level of engagement with our Services—such as how many devices they’ve connected to their Fulby account and how much storage space they’ve used—to identify interested users.
4. How does Fulby use my personal information for automated decision-making and machine learning?
Fulby collects and processes your personal information using automated decision-making (including “machine learning”) to provide, improve, and market the Fulby Services in furtherance of its legitimate interests or based on your consent when appropriate:
Provide Fulby Services. We deploy automated decision-making to analyse things like your IP address, login history, and account changes (such as email address and password changes) to detect and prevent against abusive behaviour and content on our Services.
Improve Fulby Services. Fulby collects and processes your information to improve the Services and develop new features. For instance, we analyse information about how you interact with the Services to optimize the design of our user interface. We also analyse information collected from desktop client error reports to understand, detect, fix, and prevent desktop client crashes. In some cases, we use your information to train machine learning models to enhance the Fulby Services. For instance, we make it easier for you to find your stuff on Fulby by using information about your account activity to auto-correct search queries, suggest files, and improve the relevance of search results. We continue to work on ways to train our algorithms to make your use of Fulby easier and more efficient, and help you achieve a more enlightened way of working.
Market Fulby Services. We will, in some instances, use automated decision-making to analyse users’ activity and level of engagement with our Services by looking at things like how many devices they’ve connected to their Fulby account, how much storage space they used, and how many sharing actions they’ve taken to identify and market to users who might be interested in learning more about our Services.
5. What trusted third parties does Fulby share my personal information with?
In order to provide, improve, protect, and promote our Services, Fulby shares your personal information with trusted third parties, including:
• Firebase, Inc.
• Google LLC
• Zendesk, Inc.
6. How do I object to or limit the use of my personal data?
You have a right to request that we stop or limit our use of your personal data in certain circumstances—for example, if we have no lawful basis to keep using your data, or if you think your personal data is inaccurate.
You have an absolute right to object to our use of your personal information to send you marketing messages, and we’ve made it easy for you to do so. You can select which kinds of marketing messages you want to receive at any time by editing your preferences in the Notifications section of your personal account or by clicking the Unsubscribe link in any categories of emails you no longer want to receive.
If your account information is inaccurate, you can update or delete it at any time by signing in to your account and going to your settings page. You can also delete your Fulby account at any time (but don’t forget that if you do, your data will be gone forever).
If you believe that Fulby has no lawful basis for using your personal data, believe there are other inaccuracies in your personal data, or wish to object to the use of your personal data, please let us know by contacting us at firstname.lastname@example.org and we’ll look into it.